1. What is Southern Posh?

Southern Posh, Inc. is a boutique located in Fort Meade, Florida. We offer a selection of clothing, fashion items, jewelry, accessories, gifts, and home-focused products.

Our online store is available at https://southernposh.store .

2. Where is Southern Posh located?

Our physical location is:

3. What are your store hours?

Our current store hours are:

• Tuesday–Friday: 10:00 AM–5:30 PM ET
• Saturday: 10:00 AM–2:00 PM ET
• Monday: Closed
• Sunday: Closed

Store hours may differ from online order processing schedules.

4. Do you have an online store?

Yes. You can shop our products online at https://southernposh.store .

Product availability, pricing, descriptions, and other product information are displayed on the website.

5. Where do you ship?

We currently ship orders to addresses within the United States only.

We do not currently offer international shipping.

6. How long does order processing take?

Orders are generally processed within 1–3 business days.

Shipping business days are Monday through Friday, excluding applicable public holidays.

7. What is your order cutoff time?

Our daily order cutoff is 1:00 PM Eastern Time (ET).

Orders placed after the cutoff may begin processing on the next business day.

8. How long does shipping take?

After an order has been handed to the carrier, estimated transit time is 4–6 business days.

The estimated total delivery timeframe, including processing and transit, is 5–9 business days.

Delivery estimates are provided for planning purposes and are not guaranteed.

9. How much does shipping cost?

Our current outbound shipping charges are:

• $12 for orders below $49.
• $20 for orders of $49 or more.

Applicable shipping charges are displayed during checkout before the order is completed.

10. Are taxes included in the product price?

Applicable taxes, where required, are calculated and displayed during checkout before you complete your purchase.

11. Will I receive tracking information?

Where tracking information is available, it will be provided after your order has shipped.

Please note that tracking information may take some time to appear after the carrier receives the package.

12. What if my tracking information has not updated?

Carrier tracking information may take some time to update after an order has been handed to the carrier.

If tracking remains unchanged for an extended period or your order has exceeded the estimated delivery timeframe, please contact customer support for assistance.

13. What if my package is marked as delivered but I cannot find it?

If tracking shows that your package was delivered but you cannot locate it:

• Check around the delivery area.
• Check with household members or neighbors.
• Review the carrier's delivery information.
• Contact the carrier where appropriate.

If the package remains missing, contact us so the situation can be reviewed.

14. What if my order is delayed?

Delivery may take longer than estimated because of carrier delays, severe weather, public holidays, high shipping volumes, incorrect or incomplete addresses, service interruptions, or other circumstances outside our reasonable control.

If your order has not arrived within the expected timeframe, please review the tracking information and contact us for assistance.

15. Can I change my shipping address after placing an order?

Contact us as soon as possible if you entered an incorrect shipping address.

We will make reasonable efforts to assist, but address changes cannot be guaranteed after an order has entered processing or has shipped.

Customers are responsible for providing a complete and accurate shipping address during checkout.

16. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

Cancellation requests can only be accepted before an order has entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

After delivery, an eligible return may be requested under our Return & Refund Policy .

17. What is your return policy?

Eligible products may be returned within 30 calendar days from the date of delivery, subject to the requirements of our Return & Refund Policy.

Customers must contact us before sending a product back.

Please review our Return & Refund Policy for complete requirements.

18. Who pays for return shipping?

For standard returns, the customer is responsible for return shipping costs, unless otherwise required by applicable law or expressly approved by Southern Posh, Inc.

Return shipping costs are generally non-refundable.

19. Is there a restocking fee?

No. Southern Posh, Inc. does not charge a restocking fee for eligible returns or exchanges.

20. Do you offer exchanges?

Yes. Exchanges are available for eligible products, subject to the applicable return conditions and product availability.

Exchange requests must be submitted within 30 calendar days from delivery.

Please contact us before sending an item back so availability and return instructions can be confirmed.

21. What condition must an item be in to qualify for a standard return?

For a standard return, the product should:

• Be unused and unworn.
• Remain in its original condition.
• Include original packaging and applicable accessories, tags, or other included items.
• Be returned within the 30-calendar-day return period.
• Have a return request submitted before the product is sent back.

Returned products may be reviewed before a refund or exchange is approved.

22. How do I request a return?

Contact us at:

Please provide:

• Your order number.
• The email address associated with the purchase.
• A clear explanation of the reason for the return.
• Photos or other supporting information if requested.

Do not send the product back until return instructions have been provided.

23. What if I receive a damaged, defective, or incorrect item?

Contact Southern Posh, Inc. as soon as reasonably possible.

Please provide:

• Order number.
• Email address associated with the purchase.
• Description of the problem.
• Photos of the product and packaging if requested.

We will review the issue and provide the appropriate next steps.

Applicable consumer rights and legal remedies are not limited by our policies.

24. How long does a refund take?

Approved refunds may take up to 10 business days to process after the returned product has been received, reviewed, and approved.

After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

25. How will my refund be issued?

If a return is approved, the refund will be issued to the original payment method used for the purchase, subject to the payment provider's processing procedures.

26. Does receiving a returned item automatically mean I will receive a refund?

No.

Receiving a returned product does not automatically guarantee a refund. The returned product must be reviewed against the applicable eligibility requirements before a refund or exchange is approved.

27. Can I return an item after 30 days?

Standard return requests must be submitted within 30 calendar days from the date of delivery.

Requests outside the stated return period may not qualify for a standard return, subject to applicable law.

28. Can I return an item without contacting you first?

No. Customers should contact Southern Posh, Inc. before sending a product back.

We need to review the request and provide the applicable return instructions.

Do not send a return to an address obtained elsewhere.

29. Can an order arrive in multiple packages?

Yes. An order may, when necessary, arrive in more than one shipment.

Tracking information may be provided separately for each shipment.

30. What payment methods do you accept?

Available payment methods are displayed during the checkout process.

Payment transactions are processed through the payment providers available at checkout.

For security, do not send complete payment-card numbers, passwords, authentication codes, or other sensitive payment credentials through email or contact forms.

31. Are product colors exactly the same as shown online?

We make reasonable efforts to provide accurate product photographs and descriptions.

However, colors and product appearance may vary depending on your device, monitor, browser, lighting, or other viewing conditions.

32. Are all products always available?

No. Product availability can change.

All products are subject to availability, and an item displayed on our website may become unavailable without notice.

If an item becomes unavailable after you place an order, we may contact you regarding available options.

33. How can I contact Southern Posh?