Southern Posh, Inc. accepts eligible returns within 30 calendar days from the date an order is delivered. Eligible products may also qualify for an exchange. No restocking fee is charged for eligible returns.
This policy covers general returns, including returns requested because a customer is not satisfied with an eligible purchase, as well as damaged, defective, or incorrect items, subject to the requirements below and applicable law.
A return request must be submitted within 30 calendar days from the date the order is delivered. The return period is based on delivery, not the order date.
Customers must contact Southern Posh, Inc. before sending a product back so the request can be reviewed and return instructions provided.
For a standard return, the product should:
Southern Posh, Inc. may review the condition of returned products before approving a refund or exchange.
Do not send a product to an address obtained elsewhere or return an item before receiving instructions.
Contact Southern Posh, Inc. at support@southernposh.store .
Please provide:
After review, Southern Posh, Inc. will provide the applicable return instructions.
Eligible returns are returned by mail using the return instructions provided by Southern Posh, Inc.
Customers should package products appropriately to reduce the risk of damage during return transit.
Do not ship a return until Southern Posh, Inc. has reviewed the request and provided return instructions.
The customer is responsible for the cost of return shipping for standard returns.
Return shipping costs are non-refundable unless otherwise required by applicable law or otherwise expressly approved by Southern Posh, Inc.
Customers are responsible for properly packaging returned products and following the return instructions.
If an item arrives damaged, defective, or different from the item ordered, contact Southern Posh, Inc. as soon as reasonably possible at support@southernposh.store .
Provide the order number, purchase email address, description of the issue, and photos or other supporting information if requested.
Southern Posh, Inc. will review the issue and provide the appropriate next steps.
Applicable consumer rights and legal remedies are not limited by this policy.
Southern Posh, Inc. offers exchanges for eligible products. Exchange requests must be submitted within 30 calendar days from delivery and the product must satisfy the applicable return conditions.
Contact support@southernposh.store before sending an item back so availability and instructions can be confirmed.
No restocking fee applies to eligible returns or exchanges.
Receiving a returned product does not automatically guarantee a refund.
After the product is received, Southern Posh, Inc. will review the return against the applicable eligibility requirements.
If approved, the refund will be issued to the original payment method used for the purchase, subject to the payment provider's processing procedures.
Approved refunds may take up to 10 business days to process after the returned product has been received, reviewed, and approved.
After Southern Posh, Inc. processes the refund, the bank, card issuer, or payment provider may require additional time to post the funds.
That posting time is outside Southern Posh, Inc.'s control.
Contact Southern Posh, Inc. as soon as possible at support@southernposh.store if you need to cancel an order.
Cancellation requests can only be accepted before an order has entered processing or shipment.
Once processed or shipped, cancellation may no longer be possible. After delivery, an eligible return may be requested under this policy.
For consistency with the Shipping Policy:
Processing: 1–3 business days.
Order cutoff: 1:00 PM ET.
Orders after the cutoff may begin processing on the next business day.
Transit: 4–6 business days.
Estimated total delivery: 5–9 business days.
Shipping destination: United States only.
These delivery terms do not change the 30-day return window, which begins on the delivery date.
Outbound shipping charges are governed by the Shipping Policy .
For standard returns, the customer is responsible for return shipping costs, subject to applicable law and this policy.
Current outbound shipping charges are $12 for orders below $49 and $20 for orders of $49 or more.
This Return & Refund Policy is the primary website policy governing returns, exchanges, and refunds.
Return information shown elsewhere on the website and in Merchant Center should match this policy.
The separate Shipping Policy governs outbound shipping costs, processing time, transit time, delivery estimates, and shipping destination.
For additional information about shopping with Southern Posh, please review our other policies and helpful store pages.